wilzo

Delete Your wilzo Account

Last updated: 14 October 2026

In short: You can delete your wilzo account from inside each app, or by email. Customer and business accounts are deleted once the request is confirmed; a Wilzo Partner account closes at once and its personal details are deleted seven days later, so you can change your mind. We keep only what the law requires, such as order and tax records.

This page explains how to delete your account and the personal data linked to it. It applies to the Wilzo app, Wilzo Business and Wilzo Partner, all operated by wilzo.

1. How to Request Deletion

From inside the app

App Where
Wilzo (customers) Open Account, tap your profile at the top, then Delete Account, and confirm.
Wilzo Business Open Settings, tap your profile at the top, then Delete Account, and confirm.
Wilzo Partner Open Profile, tap Delete account under Privacy, and confirm. See Section 2 for what happens next.

By email

  1. Email support@wilzo.in with the subject Account deletion request.
  2. Include the mobile number registered with your account, and say which app you use. We cannot identify the account without it.
  3. We confirm the request with you on that number before acting on it, so that nobody else can have your account deleted.
  4. Once it is verified, we delete the account and confirm by email.
How long it takes: verified requests are completed within 30 days, usually within a few working days. In-app requests from the Wilzo app and Wilzo Business take effect at once.

2. Wilzo Partner Accounts

  • If you still have stops or a ride to finish, the app asks you to finish them first.
  • Otherwise your partner account closes at once, so no new work reaches you, and the personal details on your partner profile are deleted seven days later. You can cancel the request from the Profile screen at any time in those seven days.
  • Records of completed work and payments are kept as business records.
  • Money you owe wilzo, or wilzo owes you, is not affected either way; we settle it with you separately.
  • Deleting in Wilzo Partner ends your partner account only. If you also shop with the Wilzo app on the same number, that account stays until you delete it there, or ask us by email to delete everything.

3. What Gets Deleted

  • Your name, and your email address if you gave one; your mobile number is removed from the account
  • Saved delivery addresses and map pins
  • Your cart and saved preferences
  • Ratings and reviews you wrote
  • Notification tokens registered to your devices
  • For partners: the documents and photograph on your partner profile, and your last known location

4. What Is Kept, and for How Long

Some records cannot be deleted at once, because the law requires us to keep them or because an order is still in progress.

Record Kept for Why
Order, invoice and payment records, including GST details 8 years from the end of the financial year Indian tax and GST record-keeping law
Orders still in progress Until delivered or cancelled To finish the delivery and any refund
Records of completed work and payments (partners and businesses) As long as tax and accounting law requires Business records and settling money owed either way
Anonymised usage statistics Indefinitely They no longer identify you

Kept records are used only for these purposes, never to contact you or to rebuild your account.

5. Deleting Some Data Without Deleting Your Account

You can delete a saved address or a review in the app yourself, or email support@wilzo.in to tell us what you would like removed. See our Privacy Policy for your other rights.

6. Contact Us

For any question about deleting your account or your data, contact us:

wilzo

Principal place of business: Hunsur, Mysuru District, Karnataka 571105

Email: support@wilzo.in · WhatsApp: +91 78999 80332

Website: www.wilzo.in

Grievance Officer

Prashanth M

Phone: +91 87621 26989 · Email: support@wilzo.in (subject: Grievance)

Under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we acknowledge every complaint within 48 hours and work to resolve it within 30 days. See our Grievance Redressal page.